Cancellation policy

Subscription and cancellation

Here we describe how the subscription to Silkeshud Glow works and how to cancel it.

How the subscription works

  • You choose a pack when you order. The delivery interval follows the pack size: 3 pcs every 3 weeks, 6 pcs every 6 weeks, 12 pcs every 12 weeks or 24 pcs every 24 weeks.
  • As a subscriber, you pay a lower price per delivery than for a one-time purchase. The discount is shown on the product page and at checkout before you complete your purchase.
  • The first delivery is paid when you place your order. After that, payment is taken automatically from the payment method you provided, before each new delivery.
  • Shipping is free for all subscription deliveries.

No minimum term

The subscription has no minimum term and no minimum number of deliveries. You can cancel it whenever you like.

How to cancel

  1. Go to Cancel subscription (the link is also in the footer) or sign in to your customer account.
  2. Choose Subscriptions and open your subscription.
  3. Choose to cancel the subscription.

The cancellation takes effect immediately. No further deliveries are charged after you have cancelled. If you need help, you can also email kundservice@silkeshud.se.

To avoid the next delivery being charged, you need to cancel the subscription before the next payment date. A delivery that has already been paid is shipped as usual and is covered by the normal right of withdrawal (see below).

Changes to the subscription

If we change the price of your subscription, we will notify you by email well before the change takes effect. You can then cancel the subscription before the new price applies.

Right of withdrawal

You have a 14-day right of withdrawal on each delivery. For health and hygiene reasons, the right of withdrawal for Glow only applies if the packaging is unopened and the seal is unbroken. Read more in our policy on withdrawal, returns and refunds.

Failed payment

If a payment does not go through, we will try again and notify you by email. The delivery is only shipped once the payment has gone through.

Contact

Tafsig Handelsbolag (Silkeshud), Hägerneholmsvägen 7B, 187 60 Täby, Sweden
Email: kundservice@silkeshud.se